Professional Home Maintenance in the Washington, DC Metro Area
We understand that the demands of a career, family, home maintenance, and personal needs can be overwhelming. From that leaky faucet you don’t have the time to get fixed, to other miscellaneous problems around the house, at Potomac Concierge, we have a team of dedicated specialists that are ready to help act as a liaison with experienced contractors in order to set up, implement and oversee all of the necessary work to help maintain your home for you.
Along with keeping an eye on your home, we can also help you organize the physical and digital spaces in your life. Whether it’s closets and kids’ bedrooms or your kitchen and home office, we will not only offer you support, but set up an organizational system that works best for you. We are determined to help establish order and clarity in your home throughout the chaos of life.
A 10-minute phone call can change your life and allow you to focus on other priorities. For more information about our services in the Washington, DC metro area, contact the team at Potomac Concierge by calling (240) 200-4824 or
Highly recommend Potomac Concierge! Called to see about same day errand runs while I was in the DC area for business. Libby was so helpful and set everything up over the phone in minutes. They are… super efficient with great communication. Jamee went above and beyond to make sure the clothes I needed for a meeting were not only there in time, but steamed! This team was a total lifesaver! Thank you!read more
Simply the best. We couldn’t be happier with all the support we got from Potomac Concierge. When you need help, these are the pros.
Using Potomac Concierge Services has been a game changer and amazing for our family! They helped us prepare for a move to temporary locations in preparation for a house renovation. Robin and team… were incredible/terrific/great! They helped us declutter our house before we moved, helped coordinate the move, helped pack and unpack into our new temporary spaces! They thought of all the details that I would have forgotten. And, they also supported during the stressful moments. This is the first week that I have not seen any of them in the past two and a half months and I miss them. They are all so pleasant, helpful and fun. We are going to use them when we move back into our house and will continue with them on an ongoing basis so we can stay organized. Thank you, thank you, thank you, Potomac Concierge!read more
We highly recommend Potomac Concierge – a top notch business!!!Last year, we sold our home in McLean, VA and prepared to rent locally. A friend recommended Potomac Concierge and we worked with Aida… Middel during a time of unknowns– where we would move, what we would do… Aida was helpful in suggesting what we needed at the rental… what could be stored, and what we should not keep. She was professional, cooperative, and considerate as we sifted through belongings making decisions. We appreciated suggestions vs. being asked what to do. She helped with packing and even with marking furniture placement when we found a rental. She also recommended a professional moving company, JK moving.A year later, we prepared to move out of state. We call on Aida and PC and we were grateful and fortunate to work with Jamee Whittan. Jamee is fantastic! We immediately connected on what needed to be done and, again, Jamee did not wait for guidance – she assessed the situation after a walk-through and formed a “game plan!” This efficiency reduced the stress enough so that I felt at ease to focus on work and other tasks.Jamee was very friendly and patient and listened as we sorted through the priorities and next steps. She remembered details of our schedule (including packing for my husband who was taking boxes to FL in advance of JK moving).Jamee was very helpful in setting the schedule for future visits. Once she had a schedule conflict and she immediately arranged for Kristen O’Brien to help. I appreciated that since I had blocked the time in advance. Kristen was equally friendly, efficient, professional, and patient!!!.I called for help during a very busy time but PC went “the extra mile!”It was a pleasure to work with Jamee and Kristen and I trusted them both. We simply didn’t have enough time to coordinate all aspects of the move AND continue to work – and we were grateful that Aida, Jamee, and Kristen stepped in to help. We appreciated their patience and kind approach to an otherwise stressful situation. We still felt stress related to the move, but not with Jamee and Kristen! I assumed I would help with packing (!) but they had confidence in their approach and took initiative to get things done, leaving me to work on other tasks. They communicated well during the process to ensure we were always on the same page. They were both so very easy to get along with and they managed to get so much done each day while creating a calm environment.Truly 5-star service!read more
Ann Murphy – NOAA Federal
Shannon was terrific, working under a challenging situation—conducting a long-distance Facetime inventory, working to clarify and classify a decidedly disorganized estate, overseeing careful… packing of vintage concert posters and music memorabilia, as well as personal belongings going into storage after a long-time friend’s move to a nursing home. She never made assumptions but checked with me as to identifications and such, and made sure everything was clearly catalogued. And she also made sure that when the materials were moved into the storage unit, they were organized for easy access. Lots of photos as well, to make things even clearer. An amazing job all around I’m truly thankful for her partnership in this difficult time.read more
This is the second time I have used Potomac Concierge. Everything they do is superb. The most important and helpful thing is not what they do but HOW they do it, they project manage everything so… well it brings you complete peace of mind. The actual organizer and process is also terrific and high quality. excellent communication, Covid safe, and helpful in ways you didn’t even know you needed help. I highly recommend them!read more
For our move we engaged Potomac Concierge to help us stage our home for potential buyers and packing our possessions. Since we are moving from a four-bedroom house to a two-bedroom apartment, we had… to downsize which meant de-cluttering some of our possessions. Someone said that the top three stressful events in a life are death, divorce, and moving. The Potomac Concierge team did a fabulous job at every stage of our move. They were competent, professional, efficient, and knowledgeable and, in addition reduced our stress to a very manageable level. They quickly identified those possessions that were not to be shown to potential buyers and those that we should consider discarding but showed sensitivity to our emotional attachments to some items. When it came time to packing, the team quickly and thoroughly did it, including labeling the boxes so we could find where our possessions were after we arrived at our new residence.We do not know how we could have so successfully moved without the support of Potomac Concierge and highly recommend using them for any relocationread more
What a great experience! I had Kelly and Marley help me with unpacking and putting things away in my new apartment right after a move in, including setting up the kitchen and master bedroom, among… other tasks. They were terrific–experts at what they do, and very kind and patient with me during a very challenging moving week. I learned some great things from them about how to make my new space work best for me. I would not hesitate to work with Potomac Concierge on other home space planning projects and I recommend them highly!read more
Coleen and Amelia were so delightful for to work with. They were on time, professional and very supportive on my helping me make sense of my move. They took their time to ensure my needs were met and… I am definitely satisfied with their working. I highly recommend this company for anyone needing help with getting settled in to a new place or even organizing their current space!!!read more
This is an excellent business! They provide an outstanding service! Aida is very professional; she provided me with a very accurate estimate of the work to be done at my place at the outset. She is… also very pleasant and responds swiftly to any inquiries. Coleen and Amelia helped me unpack and sort my stuff after I moved to a new apartment. Both ladies are classy, fast and efficient and they also have a great taste! They took the stress out of moving out for me!Bishr A.read more
Potomac Concierge really goes above and beyond with everything they do! They handle each step of the process with such professionalism and expertise. They truly are magic workers! I wouldn’t call… anyone else.read more
Vicki came to reorganize two of my closets and had everything done within 3 hours! We tossed very few items and yet by the end I had gained back a lot of space in the closets.
Vicki with Potomac Concierge was amazing! She did an incredible job helping to tweak and organize our closet, and it looks so neat and beautiful. We have worked with Potomac Concierge in the past… when we moved and needed help with unpacking and organizing and are always pleased with the team.read more
Prior to the COVID pandemic, I commuted to Washington, D.C. each week for work. Since March 2019, my business travel has been limited, but I continue to maintain an apartment in D.C.I’ve had the… pleasure to work with Kelly W., as she has managed cable/WiFi installation, furniture delivery, coordinating the delivery of packages, etc. She is friendly and professional, and flawlessly manages any task, no matter how complex. Kelly W. has taken a big source of stress out of my life and comes with my highest recommendation.read more
Libby was the Manager in getting a house ready for the market.It had been lived in for about 50 years and needed a variety of services.She had an amazing team of workmen and was able to empty… thehome, fix several items and make it look refreshed. All with quick responseand professionalism. Very impressive work.read more
I am so very grateful to have had the opportunity to work with Libby Kinkead. She is extremely knowledgeable, professional, helpful, inspiring, and kind-hearted! When you work with Libby, you are… immediately put at ease by her relaxed, down-to-earth approach. At the same time, she’s highly energetic and motivating.The truth is I’ve read a lot about getting organized (which is a whole lot easier than actually being organized!) But after a recent class with Libby, I shifted into “get it done” mode. She gave me the boost I needed to take care of my clutter without judgment! Here are just a few of the gems that she shared that have made a huge difference for me:”Decluttering is not stuff shifting.” (I didn’t even realize I was doing this!)”There is a difference between something being useful and actually using it.”And this one really hit home:”Clinging to the past makes it hard to move forward.”Thanks to Libby’s wise guidance and enthusiastic support, I am moving forward!read more
The ladies of Potomac Concierge were a godsend. We moved to our new house in McLean with two little kids running around and no help, overwhelmed with the prospect of unpacking. Aida and her… colleagues not only unpacked everything – from the children’s toys, kitchen stuff, bathroom stuff… everything – but they organized it all an a super logical and efficient way. They even helped us get rid of boxes and did other little things to make the moving experience as painless as possible. We are so grateful. We would use their services again in a heartbeat.read more
I called Potomac concierge when my office and life was a mess. Very busy.I was embarrassed to have someone look at it. I got an angel from Potomac Concierge and she came in and helped me organize my… office. They have outstanding staff who very professional and caring. Best decision and work every penny!read more
This is a fantastic service. Potomac Concierge has helped us with everything from setting up utilities, paying bills, ordering groceries, arranging doctor appointments, and managing my inbox. They… are courteous and trustworthy. I highly recommend them to anyone who needs some extra help with managing day-to-day activities.read more
Aida and her staff were incredibly professional and helpful. Our son had left the DC area during Covid and then while he was away needed to move out of his apartment. They handled everything from… packing, cleaning, moving and arranging storage. It could not have been easier. We look forward to having their help again when we need it. Thank you!!!read more
Aida and her team were pure professionals in guiding me through the task of emptying the house where I lived for 48 years and moving to another part of the country. As much as their savvy and… efficiency, I appreciated their humor and sympathy along the way.read more
Aida and her team were amazing! With everyone home during COVID-19 we needed more space. Luckily we found a great house but then It dawned on me, we had to move. Luckily our realtor was able to… recommend Potomac Concierge a turnkey and contactless(if you opt for that) company that takes care of every detail of your move. After 1 phone call with Aida I felt the stress and pressure of the move melt away. Timeline, logistics, packing, unpacking, organizing of our home and much more. Great attention to details. Highly recommend. We will never move without Potomac Conciergeread more
I used Potomac Concierge for my recent move from MD to NC. I am very pleased with their service. From arranging a mover to getting my condo cleaned out, everything went smoothly. I highly recommend… them.read more
Vicki and Dionne Were Magnificent!We decided to renovate our kitchen immediately AND prepare to begin a great big new job right around the same time. This meant a move from the city where the prior… job was located, into the basement of our home, and then reorganizing our home after the renovation. These ladies made it all happen and did so with an excellence that was unmatched. I came home one day and my kitchen was packed, stacked, and labeled. What’s more, a fully equipped mini-kitchen was set up in my basement. We lived there for months and had EVERYTHING we needed. Then, when the kitchen was done, they lined drawers, organized and unpacked. It was a thing of beauty. The movers arrived and these ladies went to work. They sorted, organized, and purged until all closets and cabinets were beautifully set. Then they reorganized furniture, set up an office, and got me ready to begin my new position with a sense of confidence and order that I could never have pulled off without Potomac Concierge. I cannot say enough about this team. Professional, flexible, competent, AND FUN. I am eternally grateful! Daynaread more
Dayna Bowen Matthew
Vicki, Kim, and Aida were so great! They, very last minute, were able to pack up, move, and store our entire office without me needing to even be in the city. It all went perfectly. Communication was… amazing and overall service was just great. Would recommend to anyone who needs a hand in the area! Thanks again!!read more
Aida and her team are invaluable. Absolutely seamless move – never touched at box. Great customer service all the way around. Highly recommend!
Vicki was amazing. We live out of town and needed to close up a rental apartment in MD without traveling because of COVID. Vicki had assisted us last year when we moved out a townhouse and into… this apartment. She is so efficient and detail oriented that the job went flawlessly. We were on FaceTime and I could tell her what was to be donated, what was going to a storage unit, etc. She meticulously labeled all of the boxes so when I can get to the storage unit I will know where everything is. As we worked together she reminded me of the Energizer bunny!!!!! She is also a wonderful person who makes it obviously that she loves what she does. Potomac Concierge is also a pleasure to work with. They are responsive and extremely professional. I would recommend them to anyone in need of this service. I will always be grateful that they were able to help us make this transition at what is obviously a difficult time!!!!!read more
I am so grateful to Vicki for all of her hard work on my behalf. I’ve moved so many times. This was the best. She oversaw everything, and expedited so many steps, and made good decisions. I was… absent from virtually the entire project, and completely confident in her management and trustworthiness. I hope I never have to move again, but if I do, I’ll definitely use this company.read more
Potomac Concierge (Vicki and Coleen) helped me with a complex down-sizing/organization project. They were absolutely incredible in creating a plan, sorting, packing, storing, labeling etc, items… from disorganization to full accessible organization. I was amazed and so grateful. They actually do the work instead of just giving suggestions; they solve problems instead of pondering; they stayed focused and got the job done far beyond my expectations. And they are delightful to work with! I highly recommend. PCS!read more
My wife and I recently used Potomac Concierge to take some of the stress and legwork out of our recent move from Alexandria, VA to New York City. Susan, our concierge, was a pleasure to work with.… She is a consummate professional, and helped us make coordinating our movers and storage units a breeze! She also helped line up a PO Box in our new city and get the house clean and ready for our new tenants. Susan even found time in her schedule to help with our packing!!One word of caution: we had a very unpleasant experience working with the cleaners they scheduled (Your Cleaning Connection- they were terrible and a nightmare to work with). Potomac and Susan did everything they could on our behalf to get the company to honor the job, even offering to come out and supervise the cleaning.Every other service, particularly the movers (JK movers), that they recommended were exceptional. As said, the cleaners must have been a blip and Potomac again could not have been more wonderful working on our behalf.We would never have survived this move without this gem of a company. We half joke that they are the only reason our marriage weathered this move. Susan is without a doubt the most lovely and professional person, and the owners are also wonderful and incredibly communicative. We can not recommend this company enough.If you are moving, especially if it is an involved job, hire Potomac. They will change your life.read more
All of the women I worked with from Potomac Concierge (Cheryl, Vikki, Trish) were not only helpful, organized, energetic and focused, but they were also not afraid to get their hands dirty to get the… job done. And they did it all with a sense of humor, warmth and the wisdom that comes only from experience. They efficiently helped me move out of my house, including sorting and cleaning most of my belongings, and move into a rental house after experiencing an environmental disaster in our home. I would use them time and again. I highly recommend their services.read more
I worked with Potomac Concierge in November 2019. I was moving with my toddler son from a 3-bedroom apartment in Bethesda to a house in Friendship heights….
Aida and her team made our move as painless as possible and dare I say it…fun! Thanks to them we were able to sleep comfortably in our new unpacked and organized home the same day we moved in. I… can’t thank them enough for literally lightening the load off my shoulders.If you have any doubts about hiring Potomac Concierge don’t! They are amazing.read more
I’ve been a beneficiary of Potomac Concierge services for over a decade. Their assistants have always been total professionals – very focused and productive, full of good ideas, and enjoyable to… work with. They have simplified, de-cluttered, and improved my personal living space and multiple business environments on many occasions. What a team!!!read more
My wife and I called Potomac Concierge at the last minute after moving into our new home. Aida was professional, courteous and accommodating.She set an appointment for the next day.Upon arriving… Aida and her team were ready to work. They were beyond helpful and very organized. They helped my wife and I unpack ALL of our boxes, setup and organize our kitchen master bedroom and our closets.It was unbelievable how fast and efficient they work. If you’re serious about getting organized or need help unpacking they should be your first call.Thanks again Aida and Potomac Concierge. You guys are greatly appreciated.read more
Libby Kinkead and Potomac Concierge have truly created a process and built a team that simultaneously expedites, accelerates and humanizes moving from one home to another!Leading up to the move,… Potomac Concierge specialist, Kim, became an essential part of my daily sorting / purging / packing process – frequently taking initiative to help me prioritize getting specific tasks completed (even running errands when needed).Move Day itself was an incredible experience of how productive and supportive a team of six people can be – with no one duplicating anyone else’s work tasks.What Potomac Concierge did for me in one day, truly would have taken me 3-6 months without them! My new place already started to feel like home the first night I slept there (and Potomac Concierge even made up my bed in pre-selected fresh sheets!).read more
I called Potomac Concierge Services (PCS) a few weeks back, frantically needing help to get our house de-cluttered and ready to put on the market for sale before the end of the month. The rub was… that we had three days to get it done before I had to leave on a 5 day business trip! Aida and her excellent staff, which included Audrey, Dionne & Susan whisked in and saved the day! They helped us purge, de-clutter and organize, all in record time. This was no small feat considering that my husband and I merged two households during our previous move without the benefit of a purge. Add five years and two kids to the mix and you can imagine the task we were facing. To say we felt overwhelmed was an understatement! But, the PCS staff immediately put our minds at ease. They had great suggestions and tips to get the work done efficiently and they were a joy to work with. Without question, I would recommend the services of PCS to all of my friends and I wouldn’t hesitate to use them again in the future!read more
Potomac Concierge is the best service provider in this industry in the DMV, hands down. I was gifted a PC service following a work promotion years ago by a…
Call Potomac Concierge Services and feel your troubles lift from your shoulders. I am very happy with the services I received: Anne was absolutely terrific! So helpful, energetic and knowledgeable.… A real boon for me settling my parents’ estate out of state. Decluttering house, apartment search, packing, moving, etc – Anne did it all – competently and cheerfully. I highly recommend Potomac Concierge.read more
I had a last minute cable appointment and was searching late Friday for someone to come complete a task on Monday. Time was of the essence! Potomac Concierge was able to accommodate a last minute… request and had my task assigned within a couple of hours. I work in furnished housing and in this industry, you have to have reliable people on the ground as I am often far away from all my set ups. Vicki showed up on time and completed the task perfectly in every way. I had to give her very little direction and she even did a few extra things that made it complete for me. I would for sure use Potomac Concierge in the future. I am very pleased with the level of service they provided.read more
Vicki was amazing to work with and helped me accomplish exactly what I needed in the short time frame I had! I recently moved and am expecting in 2 weeks so I didn’t have time to organize my closest… the way I wanted – that’s why I reached out to Potomac Concierge. From the minute I reached out, they were super responsive and easy to work with. I was nervous at first because I’ve never needed help organizing but they made the process so simple and easy – exactly what I needed. In under 4 hours – Vicki helped me totally organize my master closest. She was fun to work with, professional and took the time to listen to my vision in order to make sure it’s how I wanted it. I’m SO happy with the results – it feels great to walk into my closest and see the space so clean and organized. Thank you Vicki!read more
Thank you ladies for the AWESOME customer service! Potomac Concierge was so easy to work with and just did a fabulous job helping me out! Thank you Ladies!
I am so happy that I found Potomac Concierge! About 1/2 of the way through a whole-house renovation, I hit a wall. We had so much “stuff” to get out of the house, decide what to keep, and how to… dispose of what we weren’t keeping. It was overwhelming and I was stuck! While researching the many home auction and estate sale options, I stumbled onto the Potomac Concierge website and immediately liked their approach to beig an assistant in all things remodel management and home organization. I booked a free consultation call with Libby Kinkead and she was not only emphathetic, but so incredibly helpful in sharing insights about charitable donations and the stuff we wanted to get rid of. Libby set me up with Audrey Mulholland and it was like having a white knight ride in! Audrey has a wonderful demeanor, is professional but warm, understands how to gently prod to keep me on track (as in “is that piece really keeping to the feel you are going for?”), jumps in to do anything, keeps moving things along when a subcontractor pulls me away, and always helps balance the stress by encouraging me to see the progress, not the mess. Audrey’s expertise in furniture and clothing consignment and donation enabled me to sell so much rather than just give it away. Forget the “Kondo Method” — the process with Audrey is as effective and, even better, it’s fun because she becomes a friend. I’m still working with Audrey until we can put away the last pot and hang the last shirt. I can’t recommend Audrey and Potomac Concierge strongly enough and am grateful that they do what they do!read more
Joyce and Vicki saved us. We were mired in the sad and overwhelming task of emptying our mother’s home of its zillions of treasures to prep for estate and house sale. They kept us focused, assured,… and on schedule. These ladies are hard workers, punctual, knowledgeable, confident and kind. Outstanding professionals who I will rehire soon to help with home projects. Many, many thanks to Potomac Concierge Services and to the Wash Post where we learned of them.read more
We have had such a wonderful experience working with Potomac Concierge helping us to check off those random to-do’s we never quite get to. There is no task they can’t tackle and everything is always… done is such a professional and timely manner.read more
Very helpful with getting the things my sister needed during a hospital stay and immediately following her husband’s death. Able to find documents as if they were the ones that stored them.… Excellent and timely communication by those involved.read more
I cannot say enough good things about this company. I hired them to help me with my downsizing and move from Potomac Maryland to Falls Church Virginia. I would not have been able to continue to work… full time and manage all of this by myself. From the moment I spoke with the owner, Libby Kinkead, I knew that I was in good hands. She linked me with Cheryl McGinnis who is a godsend. After I told her what I needed, she essentially took over. She interviewed movers for me and negotiated a very fair price with the one I chose (who I also highly recommend; Commonwealth Movers with Lionel’s team). She was able to be present for Greendrop, the company I hired to come and look at a very large donation and also was there when Purple Heart came to take things away. Throughout, she was knowledgable, professional and extremely supportive. She even managed the final item after I physically moved out; having the leftover “junk” taken away by a company she recommended. Even after the move was complete, I contacted Cheryl to help me with an issue with my new home. It required foundation work that was to be done by a structural engineering company. Unfortunately, the company is terrible at communicating with their clients. Somehow, she worked her magic and was able to get through to the right people, and the job is almost done. I will absolutely use them again and would be happy to speak with anyone who is considering hiring them. Thank you again Libby and Cheryl!!!read more
Potomac Concierge has assisted me with many clients over the years. As a moving consultant, I appreciate the way they always take care of my clients with an exceptional level of care and patience.… Always willing to adapt to the particular needs of my clients and help take away the stress associated with moving.read more
We are so grateful to have Potomac Concierge team up with us when getting a property ready to sell. Their organizational expertise in decluttering, packing, and selling items of value help us get… the maximum dollars for our sellers in the most efficient time possible!Patty Daniels/ Lori Leasure TeamWashington Fine Propertiesread more
As a Moving Consultant, I have done more than a few moves in concert with Potomac Concierge. I typically work with Libby and Aida and they never…
I have had many clients that have particular needs. Potomac Concierge has been my first and only call with any need outside my scope of work. Decluttering, Retirement downsizing, errands,… organization, personal assisting…. I am not easily impressed, every time it is the same service that exceeds my clients expectations. It is the only call you should make.read more
For the past five years, I have recommended Potomac Concierge to my clients. I am a real estate agent who cannot say enough about how efficient and professional this company is when helping my… clients de clutter, organize, move, and more. Because of the great job they do, they make my life SO much easier when selling a home. Whether it is just removing, selling or organizing household items to have the home show its best, or getting everything completely out of a house so I can have it staged, they are on top of things in such a timely manner. From small jobs to big, I can’t say enough positive things! GREAT COMPANY!! Lori Leasure, Washington Fine Propertiesread more
I used Potomac Concierge to help organize a newly installed closet system. I wanted to start off with a highly organized closet – color coded, by season and style. Vicki came in fully equipped with… supplies and ideas. We went through my items, sorted, hung, folded – the result was a beautiful closet that looks like something from a magazine.I did underestimate how much time it would take to get everything done (even though Vicki worked quickly and efficiently) but I was also happy that I participated along with her because it gave me an understanding on how to keep it organized which is ultimately my main goal. I would highly recommend Potomac Concierge for organizing services. They were very professional, prompt and exceeded my expectations for this project.read more
I had a move in October with a lot of moving parts and I could not have done it without Joyce, Aida and the team at Potomac Concierge. It’s the first move I’ve had when I didn’t think twice about… the logistics or the sequence of events – I left that all up to them. We had a flawless move, from a furnished rental and two large storage units into a newly renovated townhouse in Dupont Circle, and all of the management and parking permits and junk pick-up that that entailed. Potomac Concierge is my go to for help with ANYTHING. Not only are they all really capable, but we had fun! Thank you ALL!read more
I used Potomac Concierge to help dissolve an estate and prepare the property for sale. Their efficient and caring management of the many logistics, as well as great attention to details I would not… have thought of, was invaluable to my family during a very difficult time. All recommended service providers, movers and contractors were also first rate. I recommend the Potomac Concierge team very highly and hope to be able use their services again under more pleasant circumstances.read more
We just relocated from across the country and seriously couldn’t have done it without Potomac Concierge. They stepped in to save us when the movers arrived and I had to be on the West coast. They… were my eyes and ears, my organizers, and a huge wealth of knowledge and recommendations to help us get settled quickly. Their efficiency, kindness and calm yet confident approach gave us all a little more peace of mind. They took initiative to get things done but always communicated extremely well to make sure their work met the needs of our family. It really helped the whole family, including our children, to arrive to a home that was settled. It took SO much of the stress out of moving. Aida and her team will give you the best gift ever — more time. The work they do allows you to have more time to focus on your family and the gagillion other things on your to do list, especially around a move. I highly recommend them!read more
Potomac Concierge is the best money we have spent. Aida, Libby and the team were incredibly professional, organized and no ask was too much for them to handle with grace and speed. We hired them to… assist with our move out of our home and into a new home. We could not have done it without them. They know how to get things done, they hire all of the right people. We spent the first night in our new home with our bedroom, kitchen, and closets completely unpacked and organized. They are simply the best.read more
I write for two reasons: first, in hope that others may have the opportunity I had; second as a means to express my sincere appreciation to Libby and Aida for their invaluable assistance. The… original need was to “declutter” a small jewel of a home in Capitol Hill, lived in for 40 years which had in addition the leftovers of two other deaccessioned homes. The driver- to put the house on the market.Libby and Aida assisted with the deaccessioning of memories, furniture and furnishings with respect and sensitivity. They boxed up plenty of “rubbish” for collection. They boxed up some articles for disposition to various charities. They marked items for the movers. They are workers.They also performed an expected service and assisted in “staging” the house very tastefully for inspection.A major strength: their vendors on call are reliable, competent and prompt-rubbish disposal, moving company, storage.Moving into this house 40 years ago was a joy. Moving out to my surprise leaves a pleasant memory.Robert Sheltonread more
Janet and Colleen were the bombs! I would not have survived the four days of orchestrating the move with the crises and emergencies that evolved. Janet and Colleen remained calm, focused and most… helpful through it all! I will certainly use them again; hopefully without the crises! 🎂👏🏽👏🏽👍🏽👍🏽read more
Potomac Concierge was enormously helpful when I first moved into my house in getting some home improvements resourced, approved by my HOA and completed. I recently asked them to get my home files… under control as well as those of an elderly relative organized and did an amazing job — I can find everything in a few seconds. They are friendly, helpful and efficient. Truly great people and a great service.read more
Potomac Concierge was a lifesaver! I was overwhelmed with moving and having to declutter the entire house. Potomac Concierge came in and made my life so much easier. The decluttering was painless and… the move went smoothly. I would strongly recommend Potomac Concierge.read more
To set the correct tone in the beginning of this post, I am only assigning 5 stars because you can’t rate HIGHER than 5. I have had the wonderful pleasure of working with Libby, Aida, and their team… since September 2015. I cannot speak highly enough of this team. Their hourly rate is extremely reasonable and their level of service is unsurpassed. From shopping for me and setting up my townhouse, to organizing my kitchen to a level of detail that I could NEVER do, Potomac Concierge ought to give lessons to others. If I could hire them all, I would. The team is very professional, polite and discreet. You should stop reading online reviews and contact them to help you immediately – you’re wasting your valuable time….To Libby and the team: You are the BEST!read more
I suffered a serious knee injury in June 2016 that required two surgeries and months of physical therapy, and my doctor advised me to move to a single-level home to avoid having to climb stairs, and… potentially injure my knee again. I was finally able to move in December 2016. As I sat in my new apartment that first night, unable to walk unassisted, I looked around me and saw about 30 boxes stacked up in piles upon each other, creating a wall four feet thick against one wall. I quickly came to the conclusion there was no way a disabled person like me was capable of doing ANYTHING by myself – like find which box contained bed sheets and blankets and make a bed that first night, much less open every box, one by one, and store food, clothing, electronics, and arrange furniture. Not with one hand holding on to a cane. Fortunately, I had insisted that my computer be hooked up in advance of the move. I Googled the words “home organizers” and came across Potomac Concierge – a professional home organization company. Within 48 hours, three of the loveliest women in the world – Coleen, Sandi and Anne were knocking on my door. I didn’t have to tell them what to do. They looked around and KNEW what had to be done. They spent the entire day quickly opening box after box, arranging ALL of my belongings based on what room they needed to be in, creating a pile of items that I wanted to donate to a charity, throwing out things I no longer had use for, storing other belongings in a storage locker, running errands for me to nearby stores, and hauling about 50 pounds of empty cardboard boxes to the recycling room down the hall. Just to give you one example of the quality of their work – they balled up all my socks and rolled up underwear, and neatly arranged them in neat little rows in dresser drawers, folded and stacked all my shorts and shirts, and hung up all my tee-shirts and pants. And Anne even came back on two more days, finalizing things and putting the finishing touches on what turned out to be the most organized home I had ever lived in. I cannot describe how much stress was lifted from me and how relieved I felt a few days later to look around my apartment – knowing exactly where to find everything I owned. I cannot thank these ladies enough for what to me was a relatively inexpensive and swift way to get settled into a new home. My advice to anyone out there who is planning to move and wants to avoid a lot of the headache involved in relocating – call Potomac Concierge. You will never regret it !read more
Potomac Concierge did a beautiful job this summer on the substantial renovation of my condominium in Adams Morgan. I live a three-hour drive from Washington, and I literally could not have done it… without them. Actually, they did it all and I was left with the fun part of picking out styles and colors. The work on my condo was extensive – updating a bathroom (new vanity, flooring, drywall repair, etc.), bead board and new flooring in the utility area, a new garbage disposal, oriental rug cleaning, new windows with new granite sills, and 15 years’ worth (!) of handyman jobs. Because Potomac Concierge is a group of intelligent self-starters, I really could (and did) leave everything to them. After one personal meeting to discuss my “wish list”, communication was by email at my convenience. The stress of renovation, in my opinion, is due to difficulty in scheduling and quality control issues. All of this was borne by Potomac Concierge. I told them that when I saw the finished project, I felt like the women on HGTV who start crying at the “reveal”. I do not write reviews, as a rule, but because I found Potomac Concierge on the internet, and took a leap of faith, I feel a responsibility to anyone else out there who is looking for help. You cannot go wrong if you hire them!read more
I had the Power of Attorney for a retired Foreign Service Officer who had been living in a retirement home for the last seven years. He owned a lovely one-bedroom apartment in Georgetown which had… remained empty during that time. Since I worked full-time and travelled frequently, I did not have the time to clean out the apartment and prepare it for sale.I hired Potomac Concierge, and specifically, Janet, to prepare the apartment for sale by removing all the furniture, clothes, books, and anything of value and then staging it. Janet and her colleagues cleaned the apartment, arranged for auctioning the valuable pieces, replaced the carpeting with hardwood floors, repaired the windows, arranged for painting of the entire apartment, and arranged for distribution and donation of remaining items to the proper organizations. They also cleaned and removed all items in the storage room. All of this was accomplished within a month with very few calls to me.The staff, and particularly Janet, did an outstanding job. They are very professional, have access to good contractors, and removed a terrific burden from me.read more
Having Cheryl at Potomac Concierge Services as my post move concierge was a huge relief. She took care of everything from arranging for someone to sell items I didn’t want, donation of clothing and… furniture and disposing of the remaining “junk.” She swept the house leaving it just as the buyers wanted for the final walk-through, and to boot she returned our Verizon equipment. Cheryl was available whenever I needed her, and best of all, I didn’t have to worry about anything once I moved out. Thank you all so much. EB Bethesdaread more
I have been receiving services from Potomac Concierge now for a year. I have been completely satisfied. Janet has been working with me and has been terrific. She has helped me with my home office… support and organization and with cleaning out/reorganizing several closets. She is always on time, tuned in and responsive to my needs and wishes, efficient — and we get a huge amount of things done!read more
I am a single, heavy set Business Owner with crazy work hours and no support system (at least not any that I would burden). I had just bought my first home after living in an apartment for over 20… years. I needed to furnish my entire new house and have a number of repairs done. So I was looking at having to make a sizable amount of purchases, schedule deliveries and installations, all which required supervision in the midst of keeping the money coming in with work. Quite frankly, I had no idea how I was going to get all these done. Enter Potomac Concierge Service’s Kim Thompson and Debbie Parrillo to the rescue.On Day-1 when I met them at my house in Falls Church for a consultation, it was so cold in the house because the furnace had decided to go belly up that we couldn’t take our coats off. It was nearly unbearable to conduct this initial meeting. Not only did they stay, but Debbie had someone come out a fix and service the furnace the very next day. The ink was barely dry on my contract with them, and they were already taking care of my needs.Not only is Kim’s taste and style worthy of her own Bravo TV show, but her ability to find just the right piece and resolve space constraints is near Sunday morning church inspirational. The first time I walked in the house after she initially staged it, I couldn’t stop smiling for days! The Cable TV installer was not only late but took forever to arrive; I’m talking way past normal business hours. I was stuck at work trying to get a client deliverable out and couldn’t be there. Kim not only stayed ridiculously late for this person to come and complete the installation. She kept me apprised via text through the whole ordeal. I didn’t have to worry about a thing. Just recently after she had already supervised and staged all of the initial furniture buys to make my house look like an amazing magazine ad, her attention to detail, diligence, and coordination skills successfully juggled several equipment upgrades, multiple deliveries, and a landscape consultation all in one day. I’m talking scratch it off checklist, done.Potomac Concierge not only has these two extremely capable professionals to directly assist my me as their client. Their network of trusted vendors and contractors to do the work is such an added-value to the support they have provided. Seriously their Rolodex easily rivals Angie’s List and the quality to date has been superb. So far throughout my entire experience with them, I have not had to make a single phone call to arrange for any third party services. Kim and Debbie have done all the leg work, leaving me free to concentrate on work and my normal life.And I truly can’t begin to articulate through words how stress-free my life has been since contracting Potomac Concierge. Seriously my Partners at work only know that I’m in the middle of a home move because I’ve told them it’s happening and the fact that I act like-a-kid on Christmas morning when I provide them with updates. Thanks to Potomac Concierge Services, I’m about a week away of completing Phase I, getting the new home ready for me to move in. Phase II will be emptying out my apartment and getting it ready to hand it back over to my landlords after 22 years.Can you guess who I’ve contracted to help me with Phase II? Do I even need to type it? Yeah, that would be Potomac Concierge!Sincerely an extreme grateful client,M. Dixonread more
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One of our services that sets us apart is creating a home maintenance manual that will include critical information to maintaining your home. This home maintenance manual will include:
Appliance model and serial numbers for easy access
Dates of the last services and the dates for future services
Dates for basic maintenance
Your personalized manual is an incredibly important and convenient piece of staying on top of your home maintenance. In times when something seems off with an appliance or system, we will have all of the necessary information on-hand, such as the model type and model number, so we can quickly contact the experts that can best help with the issue. With our all-inclusive home maintenance manual, you can allow us to take care of the details so that you can do the things you need to go do.
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