What does a concierge/personal assistant service do?
A concierge/personal assistant service assists you in managing your personal or professional life. An associate is available to take care of your endless to-do list, run those time-consuming errands, and handle all of the other tasks that you never seem to have enough time for.
See Below for other common FAQ’s. For more information on anything not answered here please contact us.
Q: How can a concierge help me?
A: Potomac Concierge associates are available to assist you with both your everyday tasks, as well as the out of the ordinary tasks. Our corporate clients will find our services will improve productivity and employee morale. The possibilities are unlimited.
Q: What methods of payment do you accept?
A: We accept personal checks, certified checks, online bill payment, and credit cards (MasterCard and Visa).
Q: Will my credit card be charged as a deposit?
A: No, we will only charge your credit card if we receive your authorization to make a purchase on your behalf or process an invoice.
Q: Does each client have a single “go to” manager who is their primary contact, or do you take more of a team approach?
A: Potomac Concierge works in teams of two. We select the lead concierge according to your needs and relevant experience of our staff, and they have the backup of another associate. This ensures that someone familiar with your account is always available to help you if your lead person has a scheduling conflict. Owners Aida Middel and Libby Kinkead are always kept up to date to step in if necessary.
Q: Do you work strictly on a pay-as-you-go-basis?
A: We have found that pay-as-you-go works well. Typically, when we start, a client has many needs which we take care of and then we go into “maintenance mode.” Also, different people have different times of need. Thus, we charge for time spent and do not require monthly fees or memberships.
Q: Do you have service providers with whom you have an ongoing relationship, whom you regularly use and recommend?
A: Yes, after decades of living in the metropolitan area, we have a number of trusted vendors on whom we rely.
Q: Will you instruct and oversee the work? Or do you limit your role to meeting providers at our home to let them in and out?
A: Yes, we will ensure the work performed meets our mutually high standards.
Q: How do your clients provide tasks and instructions? Phone? Fax? Text? Email? Website? Google sheets/docs?
A: All of the above are acceptable; however, we encourage email or written instructions.
Q. How do you gauge client satisfaction, both for specific tasks and in general?
A. Potomac Concierge prides itself on our communication skills. We are extremely fortunate to have a wonderful client base who are generous with their praise and feedback, which is the best compliment and gauge of job performance.
Q: How do you ensure that anyone entering your clients’ home is honest and trustworthy?
A: Potomac Concierge is a local company with owners that are established in the community. We perform background checks and have a thorough vetting process. Additionally, we have a long-standing relationship with most of our staff. Your assigned associate will always be there to oversee any work performed by others.
Q: In the event a client is dissatisfied with a task you perform or work you oversee, what is your usual approach to addressing their concerns?
A: While a client might not always be right, our policy is that they are never wrong. We do not consider a job complete until the client is satisfied.
Q: Is your company insured and bonded?
Q: Are materials, expenses and taxes included in your hourly rate?
A: No, the client is responsible for paying all additional charges on top of the hourly rate.
Q: How will I know what additional service charges are?
A: Potomac Concierge will provide a detailed invoice of all charges. We will do our best to estimate any additional charges that may be required.
Q: Do I need to be concerned about my personal information becoming public?
A: No, we are responsible professionals and all dealings will be kept confidential. All associates sign confidentiality agreements.
Q: Do you only service the Potomac area?
Q: I have a relative who is older and handicapped at home. How can you help?
A: We will do everything we can to assist.