Frequently Asked Questions

Q: How can a concierge help me?
A: Potomac Concierge consultants are available to assist you with both your everyday tasks and errands, as well as the out of the ordinary tasks. Our corporate clients will find our services will improve productivity and employee morale. The possibilities are unlimited.

Q: What methods of payment do you accept?
A: We accept personal checks, certified checks, cash, MasterCard, and Visa.

Q: Will my credit card be charged as a deposit?
A: No, we will only charge your credit card if we receive your authorization to debit or do not receive payment for services rendered upon completion.

Q: How much do you charge for your services?
A: Our prices range from $50 to $150 per hour, with a two-hour minimum.

Q: Is your company insured?
A: Yes, we are insured.

Q: Are materials, expenses and taxes included in your hourly rate?
A: No, the client is responsible for paying all additional charges on top of the hourly rate.

Q: How will I know what additional service charges are?
A: Potomac Concierge will provide receipts for all hourly charges and all additional service charges. We will do our best to estimate any additional charges that may be required.

Q: Do I need to be concerned about my personal information becoming public?
A: No, we are responsible professionals and all dealings will be kept confidential.

Q: Do you only service the Potomac area?
A: No, we service the greater Washington area. Recently we have begun servicing the Baltimore area.

Q: I have a relative who is older and handicapped at home. Will you assist her?
A: Absolutely. She might even be eligible for our senior discount.